Lindsay's Privacy & Cookies Policy
Calio Claims is a trading name of Lindsays, a Scottish partnership having its principal place of business at Caledonian Exchange, 19A Canning Street, Edinburgh EH3 8HE.
At Lindsays, we respect your privacy and we are committed to protecting your personal data. This privacy notice will inform you as to how we look after and deal with your personal data and tell you about your privacy rights and how the law protects you.
Important information and who we are
Purpose of this Privacy Notice
This privacy notice aims to give you information on how Lindsays collects and processes your personal data, including any data you may provide through this website when you sign up to our Mailing List or complete the Contact Us form.
It is important that you read this privacy notice so that you are fully aware of how and why we are using your data. This privacy notice supplements any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you and is not intended to override them.
Please note, this website is not intended for children and we do not knowingly collect data relating to children.
Controller
Lindsays (trading as Calio Claims and RSB Lindsays in Dundee and referred to in this privacy notice as "we", "us" or "our") is the data controller and responsible for your personal data.
If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the Data Protection Officer using the details set out below.
Contact Details
If you wish to contact us, our full details are:
Full name of legal entity: Lindsays
Name or title of Data Protection Officer: Ian Beattie
Email address: This email address is being protected from spambots. You need JavaScript enabled to view it.
Postal address: 19A Canning Street, Edinburgh EH3 8HE
You have the right to make a complaint at any time to the Information Commissioner's Office (ICO), the UK’s supervisory authority for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO, so please contact us in the first instance.
Changes to the Privacy Notice
We may update this privacy notice from time to time. Please review this privacy notice periodically for changes. This privacy notice was last updated on 24 May 2018.
Third Party Links
This website may include links to third party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third party websites, plug-ins and applications and we are not responsible for their privacy notices. When you leave our website, we encourage you to read the privacy notice of every website you visit.
Cookies
You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly.
Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally or unlawfully lost, used, accessed, altered or disclosed. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
In addition, we limit access to your personal data to those agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
Please note that the transmission of information via the Internet is not completely secure and so we cannot guarantee the security of your information transmitted to our website.
HOW WE COLLECT AND USE YOUR PERSONAL DATA
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you in different ways and for different purposes. Please use the links below to view the different ways we collect and process your personal data:
- To provide legal services
- To make our website available to you
- To market to you
- Internal record keeping
- We may use the information to improve our services to you.
Change of Purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law or our regulatory obligations.
YOUR PRIVACY RIGHTS
Under certain circumstances, you have rights under data protection laws in relation to your personal data.
Exercising your Legal Rights
If you wish to exercise any of the rights set out above, please contact us.
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information to clarify the scope of your request.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
“Calio Claims” and RSB Lindsays are trading names of Lindsays
TO PROVIDE LEGAL SERVICES
What data we collect
Identity Data includes name, marital status, title, gender, date of birth, nationality and National Insurance Number.
Contact Data includes address and postcode, email address and telephone numbers.
Special Categories of Personal Data including information about race, ethnic origin, politics, religion, trade union membership, health, sex life, sexual orientation or criminal offences.
Financial Data includes bank account and payment card details and information about your financial position and history.
Publicly Available Data includes information that is publicly available on the internet or from public registers including Companies House, Registers of Scotland and others.
Transaction Data includes details about payments to and from you, payments to or from third parties on your behalf and other details of services you have purchased from us and information provided when making your enquiry through our site.
Usage Data includes information about how you use our website, products and services.
How we collect your data
Direct interactions. You may give us your personal data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you apply for our products or services or complete our contact form.
Third parties or publicly available sources. We may receive personal data about you from various third parties such as analytics providers and search information providers and public sources such as the internet or public registers including Companies House, Registers of Scotland and others.
How we process your data
If you are a client or a prospective client:
If you are a third party:
In connection with providing services to our clients as set out above, in some instances, we may process personal data of third parties.
If you have a personal or professional relationship with our client, we may use your personal data in connection with the:
- establishment, exercise or defence of legal claims,
- conduct of a due diligence exercise,• operation of a data room, and/or
- administration of an executry or trust (whether you are an executor, administrator, trustee or a beneficiary).
Depending on the circumstances, this may involve Identity Data, Contact Data, Special Categories of Personal Data, Financial Data and Publicly Available Data. Our lawful basis for processing is that we have a legitimate interest to provide legal services to our client, to keep our records up to data and to manage risk and fulfil our legal and regulatory obligations.
How we share your data
In some instances, we may have to share your personal data with the parties set out below for the purposes set out in the table above.
- Clients, other solicitors, intermediaries, expert witnesses, courts and other parties with whom it is necessary for us to share information to provide legal services and fulfil our contractual obligations to you.
- Public registers including Companies House, Registers of Scotland and others.
- Service providers acting as processors who provide IT, document management and system administration services.
- Professional advisers including lawyers, bankers, auditors, who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.
- The police and other law enforcement agencies where it is necessary to do so for the purposes of providing you with our services or where we have a legal or regulatory obligation to do so.
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
How long we retain your data
We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data; the potential risk of harm from unauthorised use or disclosure of your personal data; the purposes for which we process your personal data and whether we can achieve those purposes through other means; and the applicable legal requirements.
In most instances, we will retain our client files (and your personal information within them) for a minimum period of 10 years from the date on which the matter on which you have instructed us has completed. Please note that in some instances (particularly in relation to title deeds, powers of attorney, wills, trusts and executries) we may be required to hold documents and client files (and your personal information) for longer periods.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) in which case we may use this information indefinitely without further notice to you.
International Transfers
Although we hold your personal data in the UK, in some instances, we may transfer your personal data outside of the European Economic Area (“EEA”). For example, if you ask us to transfer your personal data outside of the EEA; if we are instructed by solicitors outside the EEA; where we require to instruct foreign solicitors outside the EEA; where the transfer is required in connection with the establishment, exercise or defence of legal claims; or where we have a legal or regulatory obligation to do so.
Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Your Duty to Inform us of Changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
TO MAKE OUR WEBSITE AVAILABLE TO YOU
What data we collect
Identity Data includes name and title.
Contact Data includes address, email address and telephone numbers.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Usage Data includes information about how you use our website, products and services.
How we collect your data
Direct interactions. You may give us your personal data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you apply for our products or services or complete our contact form.
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, and other similar technologies.
Third parties or publicly available sources. We may receive personal data about you from various third parties including Technical Data from analytics providers and search information providers.
How we process your data
How we share your data
In some instances, we may have to share your personal data with the parties set out below for the purposes set out in the table above.
- Service providers acting as processors who provide IT, document management and system administration services.
- Professional advisers including lawyers, bankers, auditors, who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.
- The police and other law enforcement agencies where it is necessary to do so for the purposes of providing you with our services or where we have a legal or regulatory obligation to do so.
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
Our Website provides sharing buttons that you can use to share our legal updates on social media. If you click on a sharing button, the relevant social media site will gather personal data directly from you. We do not control these social media sites and we are not responsible for their privacy statements. We encourage you to read the privacy notice of the relevant social media site before clicking on the corresponding sharing button.
How long we retain your data
We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data; the potential risk of harm from unauthorised use or disclosure of your personal data; the purposes for which we process your personal data and whether we can achieve those purposes through other means; and the applicable legal requirements.
International Transfers
We do not transfer your personal data outside the European Economic Area (EEA).
Your Duty to Inform us of Changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
TO MARKET TO YOU
What data we collect
Identity Data includes name and title.
Contact Data includes address, email address and telephone numbers.
Publicly Available Data includes information that is publicly available on the internet or from public registers including Companies House, Registers of Scotland and others.
Transaction Data includes details of services you have purchased from us.
Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
Usage Data includes information about how you use our website, products and services.
Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.
How we collect your data
Direct interactions. You may give us your personal data by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our products or services;
- subscribe to our publications; or
- request marketing to be sent to you.
Third parties or publicly available sources. We may receive personal data about you from public sources and from third parties, including Technical Data from analytics providers and search providers.
How we process your data
How we share your data
In some instances, we may have to share your personal data with the parties set out below for the purposes set out in the table above.
- Service providers acting as processors who provide IT, document management and system administration services.
- Professional advisers including lawyers, bankers, auditors, who provide consultancy, banking, legal, insurance and accounting services.
- HM Revenue & Customs, regulators and other authorities who require reporting of processing activities in certain circumstances.
- The police and other law enforcement agencies where it is necessary to do so for the purposes of providing you with our services or where we have a legal or regulatory obligation to do so.
- Third parties to whom we may choose to sell, transfer, or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy notice.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
How long we retain your data
We will only retain your personal data for as long as necessary to fulfil the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data; the potential risk of harm from unauthorised use or disclosure of your personal data; the purposes for which we process your personal data and whether we can achieve those purposes through other means; and the applicable legal requirements.
If we are relying on your consent as your lawful basis for processing, we will only retain your personal information for so long as we have your consent to do so.
Opting Out
You can ask us to stop sending you marketing messages at any time by clicking here or by contacting us at any time.
Please note, if you withdraw your consent to receiving marketing communications, we will keep a note of your details on a separate database (known as a suppression list) to record that you have asked to stop receiving our marketing communications.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of products or services we provide to you or other transactions.
Third Party Marketing
We will get your express opt-in consent before we share your personal data with any third parties for marketing purposes.
International Transfers
Although we hold your personal data in the UK, in some instances, we may transfer your personal data outside of the European Economic Area (“EEA”). Whenever we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring appropriate safeguards are implemented. Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EEA.
Your Duty to Inform us of Changes
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
COOKIES
Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.
What are cookies?
A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
What kind of cookies do we use?
We use the following cookies:
FUNCTIONALITY
Recite_Session
Purpose: Keeps track of user sessions for ReciteMe, our website accessibility function
Expires: End of session
Domain: api.reciteme.com
More information: http://www.reciteme.com/cookie...
ANALYTICAL/PERFORMANCE COOKIES
Google Cookies: __utma, __utmb, __utmc, __utmt, __utmz
Required information can be found here:https://developers.google.com/...
Measuring Website Usage (Google Analytics)
We use Google Analytics software to collect information about how you use this website. We do this to help make sure the site is meeting the needs of its users and to help us make improvements.
Google Analytics stores information about:
- the pages you visit
- how long you spend on each page
- how you got to the site
- what you click on while you’re visiting the site
We don’t collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are. We don’t allow Google to use or share our analytics data.
Google Analytics sets the following cookies in accordance with Google’s privacy policy:-
Universal Analytics
| Name | Purpose | Expires |
| _ga | This helps us count how many people visit the site by tracking if you’ve visited before | 2 years |
| _gid | This helps us count how many people visit the site by tracking if you’ve visited before | 24 hours |
| _gat | Used to manage the rate at which page view requests are made | 10 minutes |
Google Analytics
| Name | Purpose | Expires |
| _utma | Like _ga, this lets us know if you’ve visited before, so we can count how many of our visitors are new to the site or to a certain page | 2 years |
| _utmb | This works with _utmc to calculate the average length of time you spend on the site | 30 minutes |
| _utmc | This works with _utmb to calculate when you close your browser | When you close your browser |
| _utmz | This tells us how you reached the site (for example from another website or a search engine) | 6 months |
Call Tracking and Recording
We use telephone tracking numbers to link a user’s call to the marketing channel that they originated from. This is done using cookies - you can choose to decline cookies, as explained above, if you would prefer not to be tracked.