Circumstances of accident
Our client suffered injury due to a damaged step outside a rented property, which is managed by a local, well-known, housing association. The incident occurred in October 2022, when our client was descending the steps and tripped over a broken edge, resulting in a fall that caused injury.
Our client had previously reported the damaged step to the housing association. Despite multiple follow-ups, the housing association failed to address the issue promptly and no immediate repairs were carried out, and no warning signage was erected.
How we helped our client
Initially, we approached the housing association during pre-litigation however, they denied liability, claiming that they were not aware of the urgency of the repair. They argued all reasonable steps had been taken.
Given their denial of liability, we advised our client to proceed with raising a Court action. We initiated the proceedings by presenting evidence of the reported damage and the housing association’s failure to take timely action
Settlement
Shortly into the Court proceedings, the housing association reassessed their position. Confronted with compelling evidence and the likelihood of a court ruling in our client's favour, they opted to settle the matter out of court. The settlement was a four-figure sum covering our clients’ injuries, losses and damages.
This case underscores the importance of housing associations promptly addressing reported safety hazards. It also highlights the efficacy of legal action in securing fair compensation for personal injuries when initial liability is denied. Our client’s settlement not only provided her with the necessary financial relief but should also prompt the housing association to take better care in maintaining their properties, potentially preventing future incidents.
If you have suffered an injury as a result of an accident that wasn’t your fault, contact our expert team or complete our online enquiry form for advice.
